Checking for variances between M-Power and MYOB


M-Power includes a number of reports that allow you to check for Invoices that are either not transfered to MYOB or where the totals differ.

With M-Power we endevour to Manage by Exception, these reports are designed to highlight items that potentially require your attention. If you find that an item on the report is not an issue simply disregard it.

Generally these reports are found by clicking Menu from the main customer form then Sales Reports.


Troublshooting Variances:

Issue: The totals appear to match but the MYOB total is still showing in red and showing on the variance report.

Resolution: This is typically due to a rounding error in the invoice totals (past 2 decimal places). Satisfy yourself that the totals match and then disregard that line.


Issue: MYOB is reporting a value but the Invoice column of the report is showing $0.00

Resolution: This occurs when the invoice lines are manually created, when M-Power copies the Invoice Lines into the invoice it also copies other data like the JobID which allow the reports to correlate the Dispatch->MYOB->Invoice joins. Without this data the system is not able to match the items up. PLease verify that the invoice is entered in M-Power and MYOB manaually, if all is ok then disregard that line.

Have more questions? Submit a request
Powered by Zendesk